Online Forms for Pet Owners
The Veterinary Medical Center of Central New York provides specialty, emergency, and critical veterinary care. We are open 24 hours, 7 days a week. We are here when your veterinarian is not available. We take patients on an emergency and referral basis only and will refer you back to your veterinarian as soon as your pet is stable or our referral care has been completed. Non-life threatening emergencies are taken on a first come, first served basis.
The most critical patients are prioritized and are seen before other patients with less serious medical conditions.
What to expect from us
Our veterinarian will perform a comprehensive physical examination and will determine a plan for necessary diagnostic testing and possible treatments. We will discuss with you the potential outcome of treatment and the anticipated risks involved. Please do not hesitate to ask any questions of the doctors or staff.
We will provide you with a detailed treatment plan associated with the cost of medical services prior to beginning any non-emergency treatments. If your pet needs to be hospitalized, we will keep you informed about your pet’s condition by phone. As your pet’s condition may potentially change without notice, we will discuss various levels of life saving efforts you would like us to perform or withhold according to your wishes. Feel free to contact us at any time for an update on your pet.
Our treatment plan and estimated costs are prepared for you with the information we have available at the time of admission. Results of diagnostic testing, your pet’s response to treatment, surgical time, pain management, and/or variation in surgical consumables may cause your actual bill to be considerably higher than the estimated costs prior to admission. We cannot always predict at the beginning of treatment the exact cost by the end. We can only promise to keep you updated and to follow your wishes regarding the care of your pet.
Financial Policy
The Veterinary Medical Center does not receive funding from any state, county, or local programs. We are unable to provide billing services and must have a deposit prior to rendering services. Full payment is required upon receipt of service. We do not provide billing services, and we do not hold checks. We require a 75% deposit of the higher end of the estimate at the time services are authorized.
We accept cash, checks, and credit cards. We offer various independent third party payment plan options. You must apply for and be approved for those options. Please ask one of our staff about applying for the payment options that are available if you are interested. The doctors and staff are not authorized to make changes to the hospital’s payment policy.